PRIVACY POLICY - Effective from December 1, 2023
Thank you for choosing Restless Kids! We encourage you to review this privacy policy, which outlines our privacy practices regarding your information. It details the types of information gathered and generated through your use of Restless Kids, how and why we utilize such information, with whom we share it, and your legal rights concerning it. This privacy policy ("Policy") governs the usage, collection, and processing of all personal information.
This Policy has been crafted in accordance with the Data Protection Act 2018.
Please also refer to our Terms of Service, which govern your interaction with our website.
What is Restless Kids?
Restless Kids serves as an online booking platform and search tool that catalogs activities and classes for children. It's designed for caregivers seeking activities for their infants and toddlers, aiming to support parents in their early parenting journey and assist Class Providers in developing their businesses.
We use "Restless Kids" to denote both the website and the services provided within it. Terms such as "Restless Kids," "we," "us," and "our" refer to the company operating the website and its services. "Class Providers" are our primary clients, and "Carers" are the public audience we serve. In general, anyone utilizing the website and reading this Policy is referred to as "you."
Who Controls the Use of My Information?
Restless Kids acts as the data controller for all personal data provided to us or obtained otherwise. If you book a class on Restless Kids, the class provider also assumes control over your personal data. For inquiries regarding this privacy policy, please email hello@restlesskids.co.uk.
The Information We Collect
Personal Information
Restless Kids may collect and utilize various kinds of personal information from you, categorized as follows:
Class Providers:
Contact Data: Details furnished for registering your business and classes on the website (e.g., name, email, phone, company name, class schedule, venue details).
Identity Data: Login credentials (username and password).
Financial Data: Information required for processing payments, including your Gocardless account reference number.
Transaction Data: Records of classes sold through Restless Kids.
Marketing Data: Preferences regarding receiving marketing materials.
Location Data: Information indicating your device's location, collected with your consent.
Carers:
Contact Data: Information provided for registering with Restless Kids and booking classes (e.g., name, email, address, phone).
Identity Data: Login credentials (username and password).
Children's Data: Details about your child, including name, age, gender, and other pertinent information (e.g., allergies).
Transaction Data: Details of classes booked through Restless Kids.
Marketing Data: Preferences regarding receiving marketing materials.
Location Data: Information indicating your device's location, collected with your consent.
All Users:
Technical Data: Information such as IP address, login data, browser type and version, cookies, time zone settings, browser plug-in types and versions, operating systems, and other technology utilized to access our website and communications.
Usage Data: Information concerning your use of our website, including URL clickstream data, viewed pages, searches, page response times, download errors, visit duration, page interactions (e.g., scrolling, clicks), and browsing methods.
We also collect, use, and share Aggregated Data, which comprises statistical or demographic data for various purposes. Aggregated Data does not directly or indirectly identify you. However, if combined with your personal data, it will be treated as such and used in accordance with this Policy.
Payment services are facilitated through Gocardless, and thus, we do not acquire bank details or credit/debit card information from users.
Personal Data You Provide to Us
From time to time, you may furnish us with personal data. This could occur when:
You access and interact with our website.
You create an account on our website.
You purchase classes on our website.
You offer classes for sale on our website.
You or your employer provide services to us.
You apply to work with us as an employee or consultant.
You provide feedback or reviews to us.
You respond to surveys, questionnaires, or participate in promotions or competitions.
You subscribe to our newsletter.
You contact us with queries, comments, or complaints.
We will process all such personal data as per this Policy. Some personal data is mandatory and must be provided to fulfill your request, such as creating an account. We will clearly indicate mandatory fields at the point of data collection.
All personal data provided to us must be accurate, complete, and true. Inaccurate or false data suspected of fraud may be recorded, and relevant authorities may be notified.
When contacting us via email or post, we may retain correspondence records, and telephone calls may be recorded.
Personal Data We Automatically Collect About You
When using our website, we may automatically collect and store information about your Technical Data and Usage Data for research and analysis purposes.
Some information is gathered using cookies and similar tracking technologies. To learn more about the types of cookies we use, their purposes, and how you can manage them, please refer to our Cookies Policy.
Personal Data We Receive From Others
If we believe that any personal data you provided is inaccurate, we may receive additional personal data from third parties, such as credit reference agencies and the electoral register, to verify your identity.
We may also receive personal data about you or your child from third-party service providers, including payment service providers and analytics service providers.
Given the nature of our website, if you are a Class Provider, we may receive personal data about you from a Parent/Legal Guardian who purchased a class from you. Likewise, if you are a Parent/Legal Guardian, we may receive personal data about you from a Class Provider who sold a class to you.
Children's Data
When a Parent/Legal Guardian books a class, we request certain details about the child. This information is shared with the relevant Class Provider for class age verification, payment tracking, and class attendance. Neither we nor the Class Provider directly communicate with minors via the website. Information is provided with the Parent/Legal Guardian's consent, and Class Providers are bound by our Terms of Service regarding data security.
How We Use Your Personal Information
Restless Kids collects, uses, shares, and processes the information we have about you solely for the purposes described in this Policy and where legally permitted. Legal bases for such processing include:
Compliance with legal obligations, court orders, or exercising and defending legal claims.
Fulfillment of contractual obligations with you.
Public manifestation of information.
Receipt of consent.
Necessity for the legitimate interests of Restless Kids or third parties, provided such interests do not unduly infringe upon your rights, freedoms, or interests. When referring to legitimate interests, we mean our or third parties' legitimate business interests in normal business operations that do not significantly affect your rights.
Your Rights
You are entitled to several rights concerning the information we process. While some rights apply generally, others apply only in specific cases.
Some rights are intricate, and not all details are listed here. For further information, please refer to our comprehensive information here.
Outlined below are these rights:
REQUEST ACCESS
Class Providers can access much of their data by viewing their class profile pages on Restless Kids. Carers and Class Providers needing additional information can request a copy of their personal information by emailing us at hello@restlesskids.co.uk. When legally mandated, we will provide your information in an easily accessible format and aid in transferring it to third parties.
RECTIFY, RESTRICT, LIMIT, DELETE
You have the ability to rectify, restrict, limit, or delete much of the personal information we hold about you by emailing us at hello@restlesskids.co.uk. We will execute the requested rectifications, restrictions, limitations, or deletions accordingly.
OBJECT
If we process your information based on our legitimate interests as detailed in this Policy or in the public interest, you may object to such processing in certain circumstances. In such instances, we will cease processing your information unless we possess compelling legitimate grounds to continue processing or if required for legal reasons. If your data is used for direct marketing, you can object by using the unsubscribe link in our marketing communications or by emailing us at hello@restlesskids.co.uk.
REVOKE CONSENT
You have the right to withdraw your previously provided consent to us at any time. For instance, you can withdraw consent to our use of your Marketing Data by using the unsubscribe link in our email marketing communications. If you consented to receive marketing information from a Class Provider, please contact them directly to withdraw consent. You can also revoke any consent for our collection of your Location Data by adjusting your mobile device settings and emailing us at hello@restlesskids.co.uk.
Withdrawing consent may impact your access to some or all of our services. In certain cases, we may continue processing your information after consent withdrawal if legally permitted or if withdrawal was limited to certain processing activities.
We reserve the right to charge an administrative fee for handling requests related to your rights if deemed manifestly unfounded or excessive, and we may request identification before fully responding.
COMPLAINT
For inquiries about this Policy or Restless Kid's handling of your personal information, please email hello@restlesskids.co.uk
